Return Policy

Last updates]d: 22 of September 2026

For returns due to a change of mind, incorrect selection, or personal preference, the customer will be responsible for the return shipping costs and any applicable customs charges. We recommend using a tracked shipping service, as Andina by Angélica cannot be held responsible for packages that do not reach our designated return address.

1. Our Commitment

We carefully inspect every order before dispatch and package it with appropriate care. If you receive a defective product, an item damaged during transit, or a product different from the one you ordered, please contact us so that we can find a suitable solution.

2. Timeframe for Requesting a Return

For eligible products, you may request a return within 14 calendar days of the delivery date. You must contact us before returning the product and wait for our instructions.

3. Conditions for Acceptance

The product must be returned unused, unwashed, unaltered, and in the same condition in which it was received, together with its original packaging and any included accessories. We will not accept items showing signs of use, damage occurring after delivery, odours, stains, alterations, or insufficient packaging for transport.

4. Personalised Products

Personalised, made-to-order, or custom-made products created according to a customer's specific request are not eligible for returns due to a change of mind, incorrect size selection, colour choice, design preference, or personal preference. If we identify a customisation error attributable to Andina by Angélica, we will offer, where appropriate, a replacement, repair, or equivalent solution.

5. Natural Variations in Handcrafted Products

Natural differences between handcrafted pieces do not constitute a defect. Colours may vary depending on screen settings, lighting conditions, and available materials. Measurements may also present slight variations inherent to handmade production. These characteristics are part of the identity of our pieces and will not be considered grounds for return when the item matches the published description.

6. Damaged, Defective, or Incorrect Products

If your order arrives damaged, has a manufacturing defect, or does not correspond to what you purchased, please send us clear photographs of the product, packaging, and shipping label within 3 calendar days of delivery. We will review the case and, where appropriate, may offer a repair, replacement, exchange, or refund, including reasonable return shipping costs when the issue is our responsibility.

7. Exchanges Requested by the Customer

We may accept an exchange for size, colour, or preference only if the item is not personalised, remains unused, and stock is available. Any shipping costs associated with the exchange will be the customer's responsibility unless the exchange is due to our error or a defective product.

8. Return Shipping Costs

9. How to Request a Return

To initiate a return request, please use the contact form available on our website and provide your name, order number, purchase date, reason for the request, and photographs where applicable. Do not send any product without first receiving our authorization and instructions.

10. Refunds

Once we have received and inspected the product, we will inform you whether the return has been approved. Where a refund is applicable, it will be issued using the same payment method used for the purchase within a maximum period of 14 calendar days from approval, although the time it takes for the funds to appear in your account may depend on your financial institution or payment provider.

The refund will correspond to the product value in euros (EUR) recorded in the order. Andina by Angélica will not cover additional amounts or differences arising from exchange rate fluctuations, bank fees, currency conversion charges, or any fees applied by the customer's financial institution or payment provider. Additional services, express shipping fees, customs duties, import taxes, and other non-refundable costs will be handled in accordance with applicable law and the conditions communicated prior to purchase.

11. International Orders

International orders may be subject to taxes, customs duties, clearance fees, and import restrictions imposed by the destination country. Unless otherwise required by applicable law or the issue is our responsibility, these costs are the customer's responsibility and are non-refundable. Customers are responsible for ensuring that the product can be legally imported into their country.

12. Non-Eligible Items

Returns are not accepted for personalised or made-to-order products, used or altered products, items purchased during clearance sales where the sale has been indicated as final, or products returned outside the specified return period, unless applicable law grants a mandatory right otherwise.

13. Governing Law and Consumer Rights

This policy is primarily governed by Spanish law and, where applicable, by European Union consumer protection regulations. However, if you make a purchase from another country, you will retain any mandatory consumer rights granted to you under the consumer protection laws applicable in your country of residence. Nothing in this policy is intended to limit those rights.

14. Changes to This Policy

We may update this policy to reflect changes in our processes, products, or legal requirements. The version in force will be the one published on this page and will apply to purchases made after its update date, unless otherwise required by law.

Thank you for valuing the time, dedication, and story behind every Andina by Angélica piece.